![]() ![]() It’s also interesting to note that 35% use chatbots to resolve problem and the same percentage do so to get detailed answers or explanations.Among customers who use chatbots, 37% use them for getting answers in case of an emergency.37% of people use a customer service bot to get a quick answer in emergencies.As many as 64% of internet users see roundthe clock support as the biggest benefit, according to the newest chatbot industry statistics provided by Drift.67% of customers used chatbots in the past year.In 2017, 34% of consumers preferred to communicate with artificial intelligence in an online retail situation.Chatbots can answer 80% of standard questions.Today, 27% of consumers are interested in artificial intelligence support tools.37% of people use a customer service bot to get a quick answer in an emergency.64% of internet users say 24 hour service is the best feature of chatbots.50% of businesses plan to spend more on chatbots than on mobile apps.85% of customer interaction will be handled without human agents by 2021.Chatbots can cut operational costs by up to 30%.Customers like chatbots more than half of internet users are satisfied with them and around 60% of millennials already use them regularly to purchase basic goods.Experts predict 90% of customer interaction in banks will be automated by 2023.64% of executives say that user adoption hesitancy is the main reason why they don’t intend to implement chatbots.Insider Intelligence estimates that up to 73% of healthcare admin tasks could be automated by AI, and the adoption of chatbots could save the healthcare, banking, and retail sectors $11 billion annually by 2023.Sub par performance failure to adequately understand human input (47%).According to a report from Fortune Business Insights, in 2023 the chatbot market will grow to $721 million. ![]() Instead, we found that mid market companies are actually the least represented in our data, making up just 3.6% of companies with chatbots and available company size information.The market size of Conversational AI is expected to reach USD$1.3 billion by 2025, growing at a CAGR of 24%.Chatbots are most commonly used for sales (41%), customer support (37%), and marketing (17%). ![]() The European market (45%) leads in terms of the number of chatbots, followed by North America (28%).In general, the global conversational AI market size will grow from $4.8 billion in 2020 to $13.9 billion by 2025, at a CAGR of 21.9%.The chatbot market size is projected to grow from $2.6 billion in 2019 to $9.4 billion by 2024 at a compound annual growth rate of 29.7%. ![]()
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